Kershaw Health

FAQs for Patients

Is the hospital clean and safe? 
Our hospital is clean and safe – just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. 

Do you have the supplies and capacity to accommodate my procedure?
Our clinical teams will conduct twice daily “go/no-go” meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.

We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we’ll increase our capacity on a week-by-week basis. This is for your safety and ours.

Do you have enough staff to resume elective/non-urgent procedures?
Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients. 

Will my experience be the same as in the past? 
Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic. 

What should I expect during my procedure?
Upon arrival at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that. 

We continue to operate under a zero-visitor protocol out of an abundance of caution, so your family member/spouse/friend/caregiver will not be permitted to enter the hospital. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up at the same location.

You may never see another patient while you are here, and that is intentional for now. We are currently trying to minimize overlap in an effort to promote social distancing, conserve resources, and protect the safety of all of our patients and employees.

You are going to be asked COVID-19 screening questions multiple times by multiple people, up until you are admitted for your procedure. You may get tired of these questions, but we assure you they are for your health and safety, and that of our staff. 

You may never see the faces of your care team members under their protective equipment. We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

What questions will I be asked during the screening? 
The questions are part of our standard COVID-19 screening process and include asking if you have….

  • Fever
  • Cough
  • Shortness of Breath
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Whenever you are asked, please answer these screening questions honestly. If your procedure has to be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

How will I prepare for my surgical procedure? 
Prior to Surgery

  1. You must self-isolate at home for 7 days prior to your procedure. When you need to leave your home, practice physical distancing and wear a mask or face covering when in public places where physical distancing is not practical or possible. 

  2. Please take your temperature twice a day and notify your physician of any temperature ≥ 100 degrees. 

  3. You will be contacted by a member of the OR Team to schedule a pre-op appointment. This will include a COVID-19 test. 

Day of Surgery

  1. All patients will complete the COVID-19 screening process upon entering the hospital. 

  2. Patients will be greeted by a member of the Preop staff in the waiting room and escorted to the Preop Holding.

 What to bring to the hospital?

  1. Please wear a mask upon entry

  2. Phone number of the adult bringing you and picking you up following your procedure.

  3. Your photo ID and insurance card.

  4. List of current medications.

  5. A copy of your advanced directives, such as living will and/or health care power of attorney if your surgeon has scheduled you to be hospitalized after surgery.

 After Surgery

  1. Upon the completion of your procedure, your surgeon will call your family member or friend to answer questions. 
  2. Once you are awake and are ready to be discharged, the OR Team will call the person that is responsible for driving you home. 

  3. The OR Team will provide the family member or friend discharge instructions and the patient will be provided a copy upon discharge.

  4. Patients will be discharged at the same location they were dropped off for their procedure. 

How will I prepare for my imaging procedure?  

  1. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

Will I be tested for COVID-19?
If you are having a surgical procedure, you will be tested for COVID-19 prior to your procedure. Your provider will place the order for the test, and the hospital will reach out with instructions for scheduling. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

Can my family member/spouse/friend/caregiver come with me to the facility? 
We have a no visitors policy in place at this time. With the exception of pediatric patients and those with special needs, family members and guest will not be allowed to stay inside the building during the procedure. 

What happens when I arrive for my procedure? 
When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.

Will I be treated near COVID-19 patients?
We are not performing elective/non-urgent procedures on COVID-19 positive patients at this time.

All patients who test positive for an infectious disease, including COVID-19, are isolated for treatment in accordance with The South Carolina Department of Health and Environmental Control and CDC guidelines. Our hospital has a dedicated isolation unit/wing for treatment of patients under investigation (PUIs) and patients who have tested positive for COVID-19.

If I have additional questions about my procedure, who should I contact?
If you have any questions, please call our team at 803.713.1755