Our Patient and Family Advisory Council (PFAC) is grounded in the belief that often the most informed voices on the care team are those of the patient and their families. A “family member” is recognized as anyone whom patients regard as significant in their lives. Families are not considered visitors, but essential participants in care and decisions that affect the total healing of the patient. Ultimately, they alone can confirm whether:
- A plan of care was explained thoroughly
- The clinical information provided was fully understood
- Their questions and fears were appropriately addressed
- Care was tailored to their specific needs
- They felt safe
- Systems worked efficiently and effectively
- Each was treated as a person - a whole person - and not simply as a chart or a medical record.
All activities of KershawHealth are driven by the needs of those who entrust us with their care. Hearing their voices, examining the delivery of care through their eyes, and tapping into their personal experiences ensures that the hospital serves our many and varied patients and families to the best of its ability.
The ultimate goal of patient- and family-centered care is to create partnerships among health care practitioners, patients, and families that will lead to the best outcomes and enhance the quality and safety of health care. As KershawHealth incorporates the patient and family care experience into its planning and day-to-day hospital operations through a variety of mechanisms, the Patient and Family Advisory Council (PFAC) will serve as one important vehicle for that collaboration.
For more information about KershawHealth’s PFAC or to apply to become please see the below links:
If you have specific questions, please contact Kim Thierrien. Click here to email her.